Welcome
This area has been provided to allow members an easy way to complete some of the tasks that may otherwise be difficult given the hectic lifestyles we lead or the limitations in mobility that some members may experience due to ill health.
From this area you can make general treatment claims as well as access information relating to going to hospital and your choice of doctor.
Other online facilities give Members the ability to change their policy coverage, submit new contact details and make a payment or change the current payment details.
As part of our strategy to increase the services available to Westfund members we will be adding access to a range of other facilities to this area in the not too distant future.
Click the button to proceed with the process to Make a Claim.
Using our secure online form, you can submit to Westfund changes to your contact details. Please note that all changes submitted are not immediate, it will take up to 24 hours for the changes to be effective on your membership. For any information regarding your membership details please contact a Customer Service Representative.
You can submit a Membership payment to Westfund using our secure online form. Please note that all payments submitted are not immediate, it will take up to 24 hours for the changes to be effective on your membership. For any information regarding your paid to date please contact a Customer Service Representative.
Transferring between Westfund policies is easy. If you are unsure and would like some friendly advice, contact your local Customer Service Representative.
By using our secure online form you can change your policy coverage to suit your lifestyle needs. However, to change your level of cover, ie. from Single to Family. Westfund requires these changes in writing.
Please click here to download the Application/Change Details Form. Mark the box titled 'Change Details' and complete the relevant fields to add your dependants or make changes to any other details.
To make a change to your current payment details or change your payment method. Please complete sections '1' & '6' on the Change Details Form. For audit and legal purposes we require these requests in writing. Please print, complete, sign and POST the ORIGINAL form to Westfund, PO Box 235, Lithgow NSW 2790.
The following information is provided for Members to outline the Terms and Conditions of Membership and further information in regard to Westfund services. Our bylaws which govern our receipt of premiums and payment of benefits are available by written request.
Click to view any of the following:
Complaints and/or Suggestions
If you wish to make a complaint/suggestion about:
- The service to an individual
- Issues relating to the product
- Any issue related to your membership
You can write to our customer service officers at:
Member Services
P.O. Box 235
LITHGOW NSW 2790
OR - Send an e-mail marked attention Member Services
OR - Verbally instruct one of our branch staff of your complaint/suggestion
OR - Telephone us on: 1300 552 132.
Your complaint can be anonymous, however if you wish to be kept informed regarding the outcome of your complaint we will need your membership number or name and address.
- Receipt of your complaint will be acknowledged within 7 days by mail or phone
- Westfund aims to resolve complaints at the time they are raised; where ever possible
- We will manage your complaint without fear, favour or prejudice toward, you the complainant, the fund or the person whom the complaint is lodged
- You will be notified of the outcome by mail/phone or email
We recommend that you contact Westfund to resolve any problems with your health insurance cover. Should you feel that your problem has not been adequately addressed, free independent advice is available from The Private Health Insurance Ombudsman on 1800 640 695, at their website http://www.phio.org.au or via email at info@phio.org.au
Westfund Tax Statements
Westfund Tax Statements will be posted to members by July 14th, 2011. If you have recently changed your address, please contact Westfund to ensure that you receive your statement promptly.
Ancillary Provider
To find out if your ancillary provider is recognised by Westfund please contact us: 1300 552 132
Private Health Insurance Code of Conduct
Westfund is a signatory to the Private Health Insurance Code of Conduct.
The code is designed to help you by providing clear information and transparency in your relationships with health funds.
Private Health Insurance Ombudsman
The Private Health Insurance Ombudsman provides an independent service to help consumers with health insurance problems and enquiries. They can be contacted on 1800 640 695, at their website http://www.phio.org.au or via email at info@phio.org.au
Westfund Limited ABN 55 002 080 864. Trading as Westfund and Classic Eyewear.
A registered private health insurer, under the Private Health Insurance Act. A not for profit health fund.