COVID-19 Member Support Hub

Latest updates and helpful insights

Supporting you, your way.

As COVID-19 continues to evolve and impact our lives in unexpected ways, we’re supporting our members by extending our support and financial relief measures until the end of 2020.

We know some are facing difficult financial decisions, which is why we’ve extended our COVID-19 Financial Hardship suspension program. The program will run until the end of the year. You can learn more about this program below.

We’ve also extended the ability for members to claim for virtual consultations for psychology, physio, occupational therapy and a range of other allied health services until at least the end of the year.

Here for people, not profits

We’re proud to have put people before profits for more than six decades, and this year is no exception.

Our Care Centres remain open across NSW and Queensland with all government recommended safety procedures in place. For members that prefer to get in touch by phone or online, we’ve expanded our digital support options to help you when and where you need us.

And, we’re continuing to monitor developments across Australia to ensure we’re doing all we can to meet our members’ needs today, while preparing for what the future may hold.

Paused Premiums

We paused premium increases for six months for all members. New premium rates are now in effect.

Learn more

COVID-19 Cover

Hospital cover for admissions related to COVID-19 for eligible members. We’ve extended this benefit until the end of 2020.

Read our FAQs

Health and Wellbeing

We’ve extended our MindStep Online CBT program until the end of 2020. Our suite of programs help you access Extras benefits and mental health services from home.

Learn more

COVID-19 Financial Relief

We’ve extended our financial relief until the end of 2020.

Learn more

Stay informed

Our Care Centres are reopening on 1 June

Face-to-face member services are back! Our Care Centres will be operating as per their normal trading hours, and we can’t wait to welcome our members.

Learn more

New programs to help you make the most of your cover

We’ve launched three new Health and Wellbeing programs to improve your access to at-home nursing, mental health and allied health treatments – all from convenience and comfort of your own home.

Learn more

Easing of elective surgery restrictions: a welcome return.

The Australian Government has increased the availability of some elective surgeries. Learn more about the phased reintroduction and how it may impact you.

Learn more

Your mental and physical health: Westfund Health and Wellbeing programs.

Check out our programs designed to support you.

Learn more

Ways you can contact us

Complete our online contact form and we’ll get back to you either by email or phone.

Call us directly on 1300 WESTFUND (1300 937 838)

Email us directly

Social Media
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Telehealth – Get the care you need from the comfort of home.

At Westfund, not only do our members have a variety of services they can continue to access using their Extras Cover (up to their annual limit), but they can access many of these services from the safety of their home.

Read more


COVID-19 Relief – We’ve extended our support measures for our members until the end of 2020

Members who are experiencing financial distress right now shouldn’t be burdened with additional concerns around health cover payments.

If you are under financial stress and would like to learn more about your options, including temporarily suspending your membership, please speak with one of our friendly staff members who are here to help.

We are also on hand to discuss your cover options with you to ensure we continue to meet your needs.

Call 1300 937 838 Relief criteria

Health and Wellbeing

Care Connected

To ensure our members have access to crucial health care services during this time, we have partnered with Care Connected, a virtual health clinic focusing on delivering allied health care services via telehealth and online.

Learn more

Hospital Care at Home

Hospital Care at Home allows you to recover in the safety, comfort and privacy of your own home. Instead of staying in hospital longer than necessary, you can choose to receive your health care services at home.

Learn more

MindStep Online CBT

The MindStep Online CBT program provides a range of online courses designed to help you identify, understand and improve psychological difficulties such as stress, insomnia, worry, anxiety and depression.

Learn more

Find our more about our full health and wellbeing programs

 Health and Wellbeing Programs

Have a question? Check out our FAQs below.

Can I visit a Care Centre?

Premium increases are paused until 1 October. What does that mean for me?

What if I need to be hospitalised due to COVID-19?

I am booked in for elective surgery. Do i need to do anything?

Can I still make claims on my extras and can I use telehealth services?

We continually review our content to ensure it provides accurate information for our members. The information displayed is correct as of 14 August 2020.

Stay COVID safe

Join the fight to stop the spread of COVID-19. Download the COVIDSafe app today. Help stop the spread of COVID-19 by keeping your Bluetooth on and the app open in power saver mode when you’re in meetings, public spaces, or public transport.