COVID-19 Member Support Hub

Latest updates and helpful insights

Supporting you, your way.

As we move toward a return to business as usual and our Care Centres reopen, we want you to know we’ve been working to ensure we’re ready for the future, whatever that may look like.
That’s why we’ve worked hard to build our digital support features, meaning we’re ready to support you, your way. Whether that’s face-to-face member service, claiming through our app or a friendly voice on the phone, we’re making sure that we’re here to help.

As a members own health fund, we’re here for people, not profits.

Genuine care and support is what drives us, and continues to see our members stick with us through the good times and the bad. In recent weeks, our Australian-based call-centre staff have picked up the phone and made a call to some of our most vulnerable members in the community. It’s small gestures like this that we hope can make a big difference.

Paused Premiums

All premium increases paused until at least 1 October

COVID-19 Cover

Hospital cover for admissions related to COVID-19 for eligible members

Health and Wellbeing

Health and Wellbeing programs from the comfort and safety of your home

COVID-19 Financial Relief

Extra support for members experiencing financial distress

Stay informed

Our Care Centres are reopening on 1 June

Face-to-face member services are back! Our Care Centres will be operating as per their normal trading hours, and we can’t wait to welcome our members.

Learn more

New programs to help you make the most of your cover

We’ve launched three new Health and Wellbeing programs to improve your access to at-home nursing, mental health and allied health treatments – all from convenience and comfort of your own home.

Learn more

Easing of elective surgery restrictions: a welcome return.

The Australian Government has increased the availability of some elective surgeries. Learn more about the phased reintroduction and how it may impact you.

Learn more

Your mental and physical health: Westfund Health and Wellbeing programs.

Check out our programs designed to support you.

Learn more

Ways you can contact us

Complete our online contact form and we’ll get back to you either by email or phone.

Call us directly on 1300 WESTFUND (1300 937 838)

Email us directly

Social Media
Message us directly on Facebook


COVID-19 Relief – Extra support measures for our members

Members who are experiencing financial distress right now, shouldn’t be burdened with additional concerns around health cover payments.

If you are under financial stress and would like to learn more about your options, including temporarily suspending your membership, please speak to one of our friendly staff members who are here to help.

Call 1300 937 838

Health and Wellbeing

Care Connected

To ensure our members have access to crucial health care services during this time, we have partnered with Care Connected, a virtual health clinic focusing on delivering allied health care services via telehealth and online.

Learn more

Hospital Care at Home

Hospital Care at Home allows you to recover in the safety, comfort and privacy of your own home. Instead of staying in hospital longer than necessary, you can choose to receive your health care services at home.

Learn more

MindStep Online CBT

The MindStep Online CBT program provides a range of online courses designed to help you identify, understand and improve psychological difficulties such as stress, insomnia, worry, anxiety and depression.

Learn more

Have a question? Check out our FAQs below.

We continually review our FAQ content to ensure it provides accurate information for our members. The information displayed in these FAQs is correct as of 28 May 2020.

When can I visit a Care Centre?

You have paused premium increases. What does that mean for me?

What if I need to be hospitalised due to COVID-19?

What if I’ve booked elective surgery in a private hospital?

Can I still make claims on my extras and can I use telehealth services?

Will my benefits still change as previously advised by Westfund?