How are we supporting members during COVID-19?

COVID-19 continues to impact the lives of our members to varying degrees across the country. 

In addition to the immediate health concerns, we’re seeing a much wider impact on our members’ lives and livelihoods.

We’ve introduced additional measures to support our members throughout this difficult period, in addition to our ongoing range of services and benefits.

We have got you covered

We’ll continue to pay for all the usual services and benefits you claim as part of your membership.

If you’ve got hospital cover with us, you have the peace of mind knowing you’ll be covered for any hospital admission related to COVID-19. This includes any rare adverse reactions to vaccination.

Eligible Westfund members also have access to our range of Health and Wellbeing Programs. Our program range is broad and covers concerns ranging from mental health support through to recovering from hospital at home. We encourage you to take a look at what’s available under your cover and get in touch via the website enquiry forms provided.

Using your Extras

Members have a variety of services they can continue to access using their Extras cover, with many of them available from the comfort of home.

Appointments with your registered care providers may be arranged via telehealth (by phone or internet). It is important to check with your care provider to make sure they are offering telehealth services prior to making your appointment.

If services are available under your cover, you can access benefits for telehealth services for psychology, physiotherapy, dietetics, speech pathology, occupational therapy, podiatry and exercise physiology.

We’re also able to pay benefits for online antenatal classes, weight loss and fitness programs, provided they’re delivered by an accredited provider and covered by your Extras product.

We encourage you to look after yourself by continuing to access these services.

Depending on your level of cover, you can also claim for vitamins, prescriptions, health aids and appliances. (Please check your policy summary to ensure that you’re getting the most from your Extras cover).

Areas impacted by lockdown may have some limitations on how they access dental and eye care services.

A general rule is that most practices continue to offer emergency and essential care (with additional safety measures in place) – so get in touch with your provider if you need any essential or emergency treatment.

As mentioned above, appointments with your registered care providers or a variety of Extras providers may be available via telehealth.

 Financial Support

If you’re facing financial difficulty, we’re here to help. We’ve reinstated our COVID-19 Financial Relief Hardship Suspension for members impacted by lockdowns and stay-at-home orders. This suspension will allow you to pause your premiums while also protecting any waiting periods you’ve served.