We’re moving towards modernising our payments systems, and cheques are gradually being phased out nationwide. This ensures faster, more secure, and more efficient payment methods.
Why do I need to give bank account details for benefit payments?
Starting from 1 July 2026, Westfund will no longer issue cheques for benefit payments. This change aligns with Australia’s nationwide initiative to modernise payments, as cheques are being phased out across the country.
To receive your benefit payments, we encourage you to update your bank account details on your membership. This ensures a quick and safe benefit payment into your bank account.
Here are some simple steps to check or update your details through our online services:
Members Online
- Login: to Members Online
- ‘Billing and Payments’: Head over to the left-hand side of your screen and click ‘Billing and Payments’
- 'Payment of Benefits': In the drop-down menu, select ‘Payments of Benefits’
- 'Change Account Details': From here you can review your details and update your bank account details by clicking ‘Change Account Details’
- Save: Follow the prompts, click save.
Westfund App
- Login: to our Westfund app.
- ‘More’: On the bottom of the screen, tap 'More'.
- 'Payment of Benefits': Select ‘Payments of Benefits’ from the menu.
- Update your details: From here you can review your details and update your bank account details by simply tapping the orange edit icon.
- Save: Follow the prompts, click save.
We're here to support you.
Need more help? You can visit your nearest Westfund Care Centre or call us on 1300 937 838. We’ll be more than happy to help update your bank account details.
More FAQs
Why is this change happening?
Why is this change happening?
What happens if I don’t update my bank account details?
What happens if I don’t update my bank account details?
Without your bank account details, we won’t be able to process any manual benefit payments after 1 July 2026. This could delay your payments in situations where electronic claiming isn’t possible.
Why is it important to register my bank account?
Why is it important to register my bank account?
Registering your bank account ensures that any benefits we need to pay outside of the usual electronic claiming process can be transferred to you quickly and securely.
Can you send the benefit payments to my credit card?
Can you send the benefit payments to my credit card?
No, we can only process benefit payments to a bank account, not a credit card.
What if I already receive benefits electronically through my provider?
What if I already receive benefits electronically through my provider?
If you normally receive benefits electronically through your provider(s), you may not have needed to receive a manual payment from us in the past. However, there may be situations in the future where a benefit needs to be paid outside of the usual electronic claiming process. In these cases, having your bank account details registered ensures we can pay you quickly and smoothly.