Westfund Health Insurance

Thanks again to Westfund for all the support throughout this accident. I had to say how easy you've made it for me with no stress or having to follow up or chase anything up. Thanks again for all your support.

We changed to Westfund quite some years ago as we found that it fit in with our family needs and pricing was competitive with other health insurances. Taking advantage of our extra covers we found that our dental rebates were some of the best. It sure took the edge off wanting to go to the dentist!...

...I called the other day to review our insurance as I believe we were paying for things that we no longer needed. Speaking to one of the friendly telephone consultants we were put on a more affordable plan for our family but still maintained all the extras that we have accustom to on our previous plan. The lady was so helpful and friendly and went out of her way to make sure the plan she has suggested was right fit for us. Even better I wasn't on the phone for hours!

After years of being with another health fund we shopped around and were lucky to find Westfund. They cover everything we need & more, we are rarely out of pocket. Recently I had a tumour removed (unexpectedly) we were very fortunate not to have to worry about costs of hospital, surgeons rehab. Whilst in hospital I was happy to tell everyone about Westfund... we are treated as family.

I am writing to express my thanks to Westfund for its policy of providing an additional benefit to members who, as a result of an accident, require hospitalisation. At a time when that person is under extreme stress together with the pain and shock this benefit is a great help and makes a difficult time much easier to cope with.

After having critical surgery and an extended stay in hospital, my husband was amazed to receive a very substantial reimbursement from Westfund for Advanced Surgery… Our special thanks to the consultant who explained this benefit and who sent the claim forms to us.

I have been pleasantly surprised with Westfund. The staff are so proactive in informing and advising and the benefits are amazing.

We have found the staff... professional courteous and friendly and nothing is too difficult for them. We would recommend Westfund to anyone who is just joining or transferring from another fund.

I cannot speak highly enough of the fund and the very pleasant girls who always greet me with a smile. I recently had a very big operation and even before surgery the staff assured me that most of the cost was completely covered. Thank you Westfund for giving me back my freedom!

You see the money come out... each week and you wonder if it's worth it and then when something like this happens it makes it all worthwhile

I have been very satisfied with my service at Westfund. The girls at the branch are great and always provide service with a smile. In regards to the product range, I am confident that I am getting value for my money.

I was so grateful for the hospital stay help as I lost work time so no income. This helped me through until insurance claim was finalised after car accident.

We switched due to the monthly savings. Also personalised service is important in this economy. The extras we receive are excellent in comparison to our previous fund.

We would like to thank Westfund for their support during the most difficult time in our lives, having a good fund like you is very important as medical bills quickly outweigh the annual premiums paid. Peace of mind is worth paying for.

Thank you for consistently surprising me. I knew that you were the best value for money when I joined Westfund. Surprisingly I found your people were remarkably friendly and helpful whatever my problem was… I had a bad car accident lately and was surprised to learn that you cared beyond just covering my recovery expenses but came up with the surprising Accident Benefit cash. It was very timely and touching.

Welcoming & good attitude to make you feel comfortable. Very thorough throughout the whole process, start to finish. Not to mention the big savings

I've transferred to Westfund on a much more suitable policy for my families needs. It was an easy choice going with a local company with a local presence with great community initiatives.

After researching policies we found that Westfund was the best fit for us. The prices very very competitive... The staff were beyond helpful, very knowledgeable and made our decision very easy.

I've been a Westfund member for 10 years and have always found them to be very helpful and happy. It's great to be able to talk to a local who cares

I am blessed with all aspects of Westfund's services. We have had a quick and efficient help from your (local) office. All payments have been paid out quickly and the extra payment for treatment you have paid me for my accident have been appreciated. Thank you so much. All my family belong to Westfund and I always recommend you to other people.

Many years ago we enjoyed the benefits of being a Westfund member... and had excellent service. Then when I worked with a credit union we changed over, but always wanted to return to Westfund because we knew it was the best! Now we have returned and we are experiencing the excellence once again...

I've been with Westfund since I turned 18 when I started my apprenticeship and have been on platinum for most of that time until recently I joined gold 500 with my wife to make it a bit more affordable. I've never had any issues with Westfund and payments have always been paid quickly and painless.

The service at Westfund has always been impeccable, the online service is really easy to use and every appointment has been spot on. I really feel comfortable using the service and everyone is always so nice AND I love that it is value for money!

Westfund have always been prompt in responding to claims and providing advice in relation to our policy. The level of service provided is at a higher level than our previous provider, all for a lower cost!

I can not fault Westfund!! I have been with Westfund for 32 years and have never doubted my choice to stay with Westfund when I turned 21. I now have a young Family and Westfund offers all we can need as a young family and more!

As a member of Westfund I am extremely happy with the service, every time I call them they are very helpful and happy to talk plus the services they offer cover my families needs.

I have been with Westfund for over 10 years and I am so happy to say that they are the best health fund around. I have had to use them on many occasions and I would have struggled to pay for medical expenses if it wasn't for Westfund.

Happy friendly and helpful staff in the contact centre. Great coverage for a range of services. Never had any complaints.

Prior to my husbands heart surgery which had me in a spin… I contacted our local Westfund Office to seek guidance. Luckily for us we qualified for Advanced Surgery… the Westfund consultant was empathetic to my situation "walked" me through paperwork... We are extremely happy with service provided and look forward to a long association. 100% coverage for operation & best of all hubby is recovering well.

We recently received a substantial benefit for advanced surgery payment… for my husbands recent heart surgery... Westfund has covered all our treatment costs in private hospitals and covered 3 surgical treatments... We also have extras cover for physio, chiropractic, optical and dental treatments for which we claim regularly. Westfund has been excellent and has never queried a claim and always paid promptly. I cannot recommend them more highly.

...Without Westfund I would not be able to walk and enjoy life the way a 26yr old should, I could never have afforded the vital life changing surgery that I required. I always recommend Westfund to family, friends and even recently on social media when asked about the best health fund for our region. I have always found the Westfund staff to be some of the best of the best when it comes to customer service and they are always understanding and assisting, I have never had an unpleasant experience and all claims processes have been simple and quickly settled.

Westfund has been an excellent option as a healthcare provider for myself. My family members are also with Westfund. They are professional and easy to deal with and always spend the time handling requests in such a pleasant and efficient manner.

I have been a happy member of Westfund for over 13 years. I wouldn't go anywhere else. I love the personal touch, the friendly customer service representatives, the level of cover and how quickly claims are processed. I would highly recommend them to anyone.

I couldn't be more happy with my health fund! I have gold cover so I pay that little bit extra however it means I am covered if, touch wood, I end up in hospital. I love that I can claim all my extras as I have an active life style my health cover helps with my chiropractor fees! LOVE IT!

I've been a satisfied member of Westfund for many years now. Westfund has always been so easy and stress free to deal with. Very competitive rate for very good cover! Recommend Westfund to anyone that asks

...We joined on the advice of family members. We had not previously heard of Westfund but their recommendation was very positive. Since being with your fund we have had excellent, friendly, fast service. We strongly advise anyone looking for a fund to join your wonderful company. My husband and I have both had a few health problems in our latter yeas and have found it so simple to have our worries of the expense so expertly dealt with. We do not consider it a hardship being with Westfund, it's a comfort.

I love the amount of coverage I get with my... membership... I can live life knowing I'm financially secure if an accident or illness occurs. I especially love the benefits associated with chiropractic services as it means I can regularly afford my often needed back and neck adjustments.

I always receive fantastic service whenever I need to talk to Westfund about my health needs. I am also very impressed with speed of claims and love the convenience of being able to conduct my business with them online.

My husband and I are extremely happy with the service provided by Westfund. Until I joined I had been a member of "another fund" all of my life. I had become unhappy with the service provided by them and decided to switch. We haven't looked back!

The guys at Westfund are always extremely nice, very understanding and most importantly, come in at a reasonable price. I've only Good things to say about them! 10/10 would recommend to everyone

Westfund has been great. When I got sick and I was away from home, Westfund took care of all my medical bills and I didn't have to worry - I could just focus on getting better.

Because I am a very active person I love that I have access to benefits such as chiropractors and physiotherapy! ... It is great at have that piece of mind knowing that if something were to happen, touch wood, that I am covered and won't have to worry about the cost later.

We live rurally and Westfund has an office here which makes things so much easier! Always been easy to work with helpful, friendly staff.

Very happy with Westfund, their claims service is quick and easy and I love the fact I know if I ever get in trouble they will be there for me.

Since changing over to Westfund I have been very impressed with the level of service and the friendly and helpful manner... I have no hesitation in recommending Westfund to family and friends.

I have been with Westfund for just under 10 years. They have been absolutely wonderful everything I have asked they have paid... Thank you

I tell all my friends who are with Westfund and even those who aren't that if there is ever something I am unsure of I come to you and without a doubt I leave 100% assured... Thank you, I can always count on you.

I have found Westfund to provide great cover and also great customer service. Has been really easy to talk to someone when I have needed to and get the answers I need.

Our son decided to come early into the world early weighing only 1530g. I was unsure of how we would pay for his time is special care. Westfund was there to answer all our questions and made the journey easy. I never saw a bill as Westfund handled it all on there end. It was a relief to know we were being looked after. When we arrived home I was pleasantly surprised to see a congratulations card in the mail for having a baby. This kindness is unheard of with companies. Thank you for your support when we needed you.

Westfund paperwork is simple and not confusing, they actually answer the phone and are helpful and willing. Westfund are value for money. I'm happy I've changed over

Seven years ago my husband and I left England to make our home in Australia; on arrival we soon discovered it was advantageous to join a health fund. We sourced several funds but kept returning to Westfund as the branch staff were very helpful & friendly, knew their products thoroughly, and the fund was for members & not the profit of shareholders. Recently we have shopped around the competition but no other funds can compare to Westfund, keep up with the good work.

I changed to Westfund Health to save some money. I've been very happy with the extras cover and have had no issues with billing or updating my details as life progresses. Being able to quickly and easily manage details online has been a real plus.

I have been a member with Westfund for 4 years and before that was on my family cover. I have found the service to be nothing but helpful, simple and easy to use. I mainly use my cover for eye care and dental and have found the (local branch staff) to be nothing but helpful when dealing with any enquiries or claims. Everything is explained and put into simple terms so even I can understand what I am getting and at what price. I recently needed a root canal done and many of my friends were surprised at the value my cover got me.

We are preparing for our 4 month old to have major surgery on her skull at the Craniofacial Unit in Adelaide. Westfund have been amazing night in assuring us that we are covered, each time I phone the best of luck is always wished to us. We would be lost without Westfund!

When making the switch to Westfund, it was made simple and easy, hassle free. The rates and products are competitive with extra coverage which was also a great benefit.

I like the convenience of being able to claim in person at Bathurst City Centre. The refund is processed right there on the spot. The Dental Clinic in Lithgow has always been very friendly and provides a top service. They are great with kids too.

We were very grateful to Westfund for the Hospital Top Up (Accident Benefit) it was a big help. We have found Westfund & all the staff members very helpful & very friendly & I tell all who I can just how great the health fund is...the service cannot be faulted. We are proud to be part of your great family.

I've been very happy with Westfund for a number of years, they have covered my necessities with a chronic illness and always been there to support my health.

I've never had an issue with claiming through Westfund & I was even advised to contact surgeons and specialists treating me to see if they would treat me under the Westfund Access Gap Program- this saved me $4000 in surgeon and anaesthetist fees alone in January this year. As a 27 year old, it gives me considerable peace of mind knowing that every time my disease flares up and I am hospitalised, or when I next need surgery, I know what costs to expect.

My husband of 22 years suddenly passed away at the age of 49 years old. (At the time we were with another health fund.) I could no longer afford the high monthly payments ( being suddenly on my own) I was shopping with a friend (in a shopping centre) where a Westfund lady was there. I explained my situation and she was very helpful. I joined Westfund there and then. What I appealed to me was the very reasonable monthly payments for the cover I have and the fact it is a non- profit organisation also the very friendly personal.

My son had a terrible accident and broke his back on a trampoline. When I rang Westfund to query the excess we were told about the accident benefit. What a pleasant surprise! It really came in handy with so many unexpected expenses. Thanks Westfund for making a difficult situation more tolerable.

Having an Accident Benefit as part of my Westfund policy was helpful and very useful to have, as regardless of your cover there are always extra expenses that occur as a result of an accident. Westfund continually exceed my expectations as a very good health fund.

I would like to thank you for awarding my husband… accident benefit. We are very grateful as the last four months have been very difficult, both financially and emotionally. This will be such a help as now we have to employ help to maintain at home. We have always been very happy with Westfund and have encouraged family to change over

So kind and compassionate when you are going through such a difficult time… It's nice to know people care.

I made the original contact with Westfund as I found myself in… hospital following an accident I had… I was most surprised when Westfund informed me that under my premium cover I was entitled to additional funds as a result of my being in hospital due to an accident. A pleasant result to a sad accident.

This (Accident) benefit has been extremely helpful in assisting with added expenses incurred due to my husbands hospitalisation. An unexpected relief to us, takes a lot of worry off our immediate future and less worry during recovery.

The Advanced Surgery benefit was fantastic. My husband's surgery out of pocket expenses were very high and the benefit helped to offset those expenses. I was very grateful to the staff member who told me about it when I enquired about what our level of cover would cover.

Cancer is such a pervasive disease effecting your life in many ways even after the surgery to cut it out has healed. To receive the (Advanced Surgery) benefit has been a great help to me post operation and I would like to thank all of the team at Westfund who made it happen.

We have been members for 31 years and have had nothing but support and help from Westfund. Over the course of that time there has been operations and physio etc and no trouble.

Westfund staff are always very helpful. 18 years ago I joined Westfund and found the benefits of being a member very helpful

Over the past 20 years Westfund has looked after us both, a bit like our marriage, thru sickness and in health. The service has never faulted that we have received from Westfund.

I would just like to say that I have been a member of Westfund now for 4 yrs now and they have given me the absolute 100% courtesy and proficiency when I ring the office or I visit the office personally. I am always greeted with excellent customer service and Westfund stuff are always there to answer or help me with my inquiries. Thank you Westfund for giving me the outstanding service for these past four years and I for the near future, I am very thrilled to be part of a health fund that puts clients first and the service is always 1000% there.