Health insurance can be confusing. We’re here to help.

Ask a question

Our covers are being updated

Find out more about the 2021 premium increase and benefit changes.

Learn more

Using your cover

Making a claim

• How do I make an Extras claim?
• How do I make an Ambulance claim?
• How is my Hospital claim paid?
• How do I claim my doctor's bills?

Making a payment

• How do I make a premium payment?

Managing your cover

Making changes to your cover

• How do I add my partner to my policy?
• How do I update my membership details?
• How can I update my contact details?

Managing your cover online

• How do I reset my password?
• How do I update my contact details?
• How can I manage my membership online?
• What can I do on the Westfund app?
• What can I do on Members Online?

Going to hospital

Before you go to hospital

• What hospital can I go to?
• What's 'informed financial consent'?
• What is Access Gap cover?
• How do I know if I'm covered for my procedure?

More information about going to hospital

Mental health support

Mental health programs

• Does Westfund offer any services to support my mental health?
• Can I claim through Westfund if I am on a Medicare mental health plan?
• What policy do I need to be covered for in-patient psychiatric services in a hospital?
• What is the mental health waiver?
• Am I eligible for the mental health waiver?