Health insurance can be confusing. We’re here to help.

Return of funds to members this August

What is the Westfund Member Giveback?

Making a claim

• How do I make an Extras claim?
• How do I make an Ambulance claim?
• How is my Hospital claim paid?
• How do I claim my doctor's bills?

Making a payment

• How do I make a premium payment?

Accessing mental health support

• Does Westfund offer any services to support my mental health?
• What is the mental health waiver?
• Am I covered for anything under my Extras?
• What is 'Hospital Psychiatric Services'?
• Am I eligible for the mental health waiver?

Before you go to hospital

• What hospital can I go to?
• What's 'informed financial consent'?
• What is Access Gap Cover?
• How do I know if I'm covered for my procedure?

Managing your cover online

• How do I reset my password?
• How do I update my contact details?
• How can I manage my membership online?
• What can I do on the Westfund app?
• What can I do on Members Online?

Making changes to your cover

• How do I add my partner to my policy?
• How do I update my membership details?
• How can I update my contact details?

Additional Support

• Where can I get domestic violence support for my family?
• What is the National Disaster Financial Hardship suspension?
• COVID-19 support