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Westfund recognised for our outstanding value and legendary service at the 2025 Finder Health Insurance Customer Satisfaction Awards

Lithgow, NSW: Westfund Health Insurance is proud to announce they have been recognised as the winner in three categories at the 2025 Finder Health Insurance Customer Satisfaction Awards. This achievement is a proud milestone in Westfund’s story – a not-for-profit, member-owned health fund that been committed to supporting Australians for over 140 years.   

Westfund was named the winner in the following categories: 

  • Top Value Health Insurance  
  • Legendary Service Health Insurance  
  • Most Recommended Health Insurance 

The Finder Awards are determined by feedback from thousands of Australian consumers who rate their health insurer on various metrics, including trust, customer service, value and overall satisfaction. This makes the recognition particularly significant as it comes directly from a variety of private health insurance members, not just Westfund members, reinforcing Westfund's position as a trusted health insurer. 

This recognition is a testament to the positive difference Westfund has made. Today, the fund a 75.1 excellent net promoter score and a remarkable 92% member retention rate and an average of 10.7 years length of membership for hospital and combined cover — figures that reflect their focus on lasting relationships and continuous improvement. 

Anna Maltabarow, Chief Customer Officer - Westfund Health Insurance, shared, "We are incredibly proud to receive these three awards from Finder. It’s a testament to our teams' efforts and commitment to supporting our members every day. Being acknowledged in these categories shows that we’re making a real impact.” 

With this latest recognition, Westfund continues to build on its legacy of serving Australians with warmth, expertise, and care—always striving to make a positive impact on both the health of its members and the wellbeing of the communities they call home. 

For more information about the 2025 Finder Health Insurance Customer Satisfaction Awards, please visit Finder.