Our Values

  • We genuinely care
  • We are open and honest
  • We act with integrity and respect
  • We cooperate and work together
  • We always have empathy

Our Aspiration

To be the leading regional health insurer in Australia.

Our Value Proposition

Westfund Health Insurance is an Australian regionally-based, not-for-profit health fund.

We support our members, with timely access to health services through sustainable health insurance offerings.
We operate entirely for our members, therefore we don’t serve shareholders.
We are proud of our continued physical presence in and support of local regional communities in NSW and Queensland since 1953.

Westfund Health Insurance is a regional, not-for-profit health fund with locations across NSW and Queensland. Westfund is a wholly Australian-owned and operated fund with a presence in 12 towns and regional cities across the two states.

We exist for member benefit, not for shareholders and we are proud to support initiatives that promote health and wellbeing in our regional areas.

Westfund has members, not customers – so we treat you like a valued part of our extended family.

Our Locations

We employ over 180 staff across our operations, the majority at our home office in Lithgow, NSW.

We operate in 12 regional localities (we offer 14 customer-facing operations) across NSW and Queensland, in conjunction with Eye Care and Dental operations.

We have five Eye Care Centres across its network – at Lithgow, Orange, Dubbo, Mackay and Rockhampton. These centres have a focus on clinical diagnosis and service provision and are open to the public, as well as to our valued members.

Two modern Westfund Dental Centres operate in Lithgow and Mackay, exclusively for the benefit of fund members.

Our call centres are located in Lithgow and Maroochydore.

Throughout 2017, Westfund has also created a Provider of Choice network for dental services – offering greater choice and no out of pocket costs on preventative services for members in several areas. This program will expand into the future with not only more dental contracts, but into other service providers including chiro and physio.