Our Values

  • We genuinely care
  • We are open and honest
  • We act with integrity and respect
  • We cooperate and work together
  • We always have empathy

Our Aspiration

To be the leading regional health insurer in Australia.

Our Value Proposition

Westfund Health Insurance is an Australian regionally-based, not-for-profit health fund.

We support our members, with timely access to health services through sustainable health insurance offerings.
We operate entirely for our members, therefore we don’t serve shareholders.
We are proud of our continued physical presence in and support of local regional communities in NSW and Queensland since 1953.

Westfund Health Insurance is a regional, not-for-profit health fund with locations across NSW and Queensland. Westfund is a wholly Australian-owned and operated fund with a presence in towns and regional cities across the two states.

We exist for member benefit, not for shareholders and we are proud to support initiatives that promote health and wellbeing in our regional areas.

Westfund has members, not customers – so we treat you like a valued part of our extended family.

Our Locations

We employ over 180 staff across our operations, the majority at our head office in Lithgow, NSW.

We are present in regional localities across NSW and Queensland, in conjunction with Eye Care and Dental operations.

We have four Eye Care Centres across our network – at Lithgow, Orange, Dubbo and Mackay. These centres have a focus on clinical diagnosis and service provision and are open to the public, as well as to our valued members.

Our modern Westfund Dental Centre operates in Lithgow. The centre is open to provide professional services to our members and the public.

Our Contact Centres are located in Lithgow, Maroochydore and Penrith.

Our Provider of Choice Network is a group of dental, physiotherapy and optical providers who are committed to providing exceptional treatment to our members while lowering or eliminating out-of-pocket costs for Extras services on preventative dental, physiotherapy and optical treatments.

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We understand the health needs of people in regional Australia because we grew up here and we’re on your side. We are different because we live here. Our building blocks as an early not-for-profit health fund for miners are still deeply rooted in today’s Westfund – we exist for the health and strength of local communities.

We have members, not customers and we treat you like a real person. We’re always looking to fill the gaps in local healthcare and continue to provide ongoing regional investment and support, particularly in regional NSW and Queensland. Westfund has invested millions of dollars in these areas to deliver much needed services to its members.

Our dental and optical services and community initiatives help improve health outcomes and we also assist various local clubs and community groups to help bring people together to live happier healthier lives. We always operate in our members best interests and are deeply connected to local communities, because this is where we live.

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