Payments

Q: How do I make a premium payment?

Making an instant premium payment is quick and easy. Simply log into Members Online or the Westfund app and use your Visa, Mastercard, or Apple Pay. Before proceeding to make your payment, please ensure that you have the following information ready: Your login details for Members Online or the Westfund app The payment amount you wish to make Mastercard or Visa Credit card details. We’re here to help. If you need assistance or you’re unable to make a payment online, give our team a call on 1300 937 838.

Q: How do I set up a direct debit?

Setting up a direct debit for your premium payments is simple. Login to Members Online and navigate to 'Billing Payments'. From there, select 'Switch to Direct Debit', choose your payment method (Bank Account or Credit Card) and payment frequency (Weekly, Fortnightly, or Monthly), then confirm your details to complete the process. Alternatively, you can use the Westfund App . Simply login, go to 'More', then tap of 'Billing Payments'. Select 'Switch to Direct Debit', follow the prompts, and confirm your details to finish. Need help? Our team is here to help you set up a direct debit - reach out via email or call us at 1300 973 838.

Q: Premium Increase and Benefit Changes 2026

We're committed to making quality healthcare accessible to all Australians, regardless of where they live. To continue supporting our members in managing their health and wellbeing, we regularly review our premiums and benefits to meet their needs. We keep your premium increases as low as possible while managing the rising costs of healthcare. For five consecutive years, our premiums have been below the industry average. With so many Australians facing tough decisions about household spending, we’re focused on keeping health cover affordable, ensuring you have access to the care you need when it matters most. We're here to support you Below, we've prepared some additional information on the recent premium and benefit changes. Rest assured, our team is here to assist you every step of the way. We've put together a series of commonly asked questions to provide even more support, addressing key concerns and helping you make well-informed decisions. Cover review and support options Life, health and health cover needs change over time which is why it's always a good idea to review your cover. If you'd like to discuss your unique needs and the best options available, please get in touch . Our team can help you review your level of cover, compare pricing and make changes.

Q: Why do I need to give bank account details for benefit payments?

Starting from 1 July 2026, Westfund will no longer issue cheques for benefit payments. This change aligns with Australia’s nationwide initiative to modernise payments, as cheques are being phased out across the country. To receive your benefit payments, we encourage you to update your bank account details on your membership. This ensures a quick and safe benefit payment into your bank account. Here are some simple steps to check or update your details through our online services: Visit Members Online You can download our Westfund app from the App Store or via Google Play .

Paying your Westfund premium and receiving benefit payments

Paying Premiums

How to pay your Westfund premium

How do I make a premium payment? →
Set up a direct debit →

Premium Increases and Benefits Changes

Why there may be changes to premiums and benefits

Premium Increase and Benefit Changes →

Receiving benefits payments

How benefits are paid

Why do I need to give bank account details for benefit payments? →