We’ve partnered with Doctors on Demand, a telehealth service that provides online access to Australian-registered doctors, any time, day or night – wherever you are.

What can I use it for?

Whether it’s for everyday health concerns, repeat prescriptions, specialist referrals, or medical certificates for when you need to take time off work or school, you can book a consult all from the comfort of your home.

Healthcare anytime, anywhere.

They’re open 24 hours a day, every day – including public holidays. No waiting rooms, no travel time, just quality care when you need it.

Comprehensive support

From managing chronic conditions to addressing specific concerns, or simply because you need a medical certificate, prescription or referral.

Find the right doctor for you

There are 25+ doctor languages available on the platform and with a choice of practitioner gender, you can find the doctor you're comfortable with.

Eligibility criteria

All members with Extras cover are eligible.* The number of fully covered consults depends on your policy type:

Singles: 1 consult
Couples: 2 consults
Families: 4 consults

What happens when I use my free consults?

As a Westfund member, you can continue to get $5 off Standard Appointments after you've used your free consult/s.

Getting started

Login to the Westfund+ app

Navigate to ‘book’ to find the Doctors on Demand tile and click 'book an appointment'.

Visit the Doctors on Demand booking portal

You’ll be sent to the Doctors on Demand booking platform where you can choose to speak to a doctor now or book an appointment at a date and time that suits you.

See your pricing details

The $5 off benefit will be automatically applied. You’ll be asked a few questions to confirm if you’re eligible for the fully covered consult.

Attend your appointment

Join your video consult using your smartphone, tablet or computer and discuss your medical questions or concerns with your doctor.

After your consultation, your doctor may provide:
• Prescriptions sent via eScript
• Referrals for specialists or pathology services

About Doctors on Demand

Access Australian-registered practitioners whenever you need them, wherever you are, with Doctors on Demand. Speak to a highly experienced doctor from the comfort of your home using your phone, tablet or laptop. With more than 200 trusted doctors that speak 25+ languages to choose from, you can find the right fit for you. Whether you need advice for a health concern, prescription, medical certificate or referral, doctors are online 24/7 to help.

Speak to a doctor about:

Women's health including sexual health, fertility and contraception
Men's health including sexual health, prostate, erectile Dysfunction and male hair loss
High blood pressure or high cholesterol
Digestive or gastric health/issues
Hayfever and allergies

Pain including migraines
Bladder issues including incontenience and UTIs
Diabetes or weight loss
Asthma issues
Other issues including osteoporisis, gout or acne.

Eligibility criteria

*GP health consults with Doctors of Demand are only available to members on Extras cover who have been a member for more than 6 months. Appointments are available to eligible members for 6 months (from 1 January 2026 to 30 June 2026).

FAQs

How do I book an appointment?

Appointments are available anytime via the Doctors on Demand platform.
Select ‘Speak to a doctor now’ or choose a preferred time, then follow the prompts to register and complete a short medical history.

Can I get a prescription or referral through this service?

Yes. Doctors can provide prescriptions, referrals and medical certificates where appropriate following your consultation.

Can I use this service while overseas?

No. This service is only available within Australia, as it connects you with Australian-registered doctors.

Is this service available in languages other than English?

Yes. Doctors on Demand offers access to over 200 doctors and support in 25+ languages.You can select your preferred language when booking, although availability may vary.

Can I get a medical certificate through Doctors on Demand?

At your consulting doctor’s discretion, they will issue and email a medical certificate to you following your consultation. Once issued, they will also be available on your patient dashboard. Please note: a medical certificate is a legal document, issuing of medical certificates is at the doctor’s discretion.

How long will I have to wait to get an appointment?

Doctors are available 24/7, 365 days with most appointments available within an hour.

What happens if I need to have a physical exam?

Not all conditions are suitable for online doctors. If your condition requires a physical examination we recommend booking an in-person appointment.

Do I have a choice of a female or male doctor?

Yes. You can select your preferred doctor using the gender filter when booking your appointment.