From 1 April 2026, your premium will change due to our annual premium increase. You can expect to hear from us in the coming weeks regarding this change, either by email or direct mail (depending on your communication preference). Learn more.

How do I know what my policy covers me for?

If you need to find out what you’re covered for, check your policy summary - it contains everything you need to know, including:

• Key features of your product
• Treatments included, excluded or restricted on your policy
• Any excesses that apply (if applicable)
• Waiting periods
• Details about your Ambulance cover

You can view your Policy Summary on Members Online or on our app. 

Still not sure? We’re here to help. Give our team a call on 1300 937 838 and we’ll be able to check for you. Don’t have time to call? Email us.

Common questions