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Health insurance can be confusing

We’re here to help

Understanding private health insurance

Learn how cover works and how private health insurance can benefit you.

Managing your membership

Updating your details, ordering a replacement card and more

Waiting periods and pre-existing conditions

What are waiting periods, what is a pre-existing condition and more

Payments

Paying your Westfund premium and receiving benefit payments

Switching to Westfund

How to switch, understanding your cover and more

Making a claim

How to make Hospital, Extras and Ambulance claims

Online help

Members Online, the Westfund App and more

Going to hospital

Choosing a hospital, out-of-pocket costs, your policy excess and more

Overseas visitors

Complying with visa conditions, claiming benefits and more

Tax statements

Accessing, requesting and provision of sending your statement to the ATO

Forms and downloads

Downloadable claim, membership and other forms

Member support

Mental health, skin screening and other Westfund member support

Common Questions

Making a claim

How do I make an Extras claim? How do I make an Ambulance claim? How do I pay a hospital claim?

Going to hospital

How do I know if I'm covered for my procedure? What if my policy has an excess? Why do I have out-of-pocket costs?

Online help

What can I use the Westfund app for? What can I use Members Online for? What are the advantages of a digital membership card?

2026 Benefit Changes

What are the changes to my benefits in 2026?