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Help
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Membership 101
- How do I make an Extras claim?
- What's the outpatient travel benefit and how is it calculated?
- What are Westfund's Member Advantages?
- What's the Natural Disaster Financial Hardship suspension?
- How do I make an Ambulance claim?
- How do I make a premium payment?
- How can I update my contact details?
- How do I update my membership details?
- What’s the cooling off period?
- How do I add a partner to my policy?
- Where can I view my Policy Summary and other membership details?
- How do I switch to Westfund?
- Can I claim for prescriptions, injections and vaccinations?
- Can I claim for vitamins?
- Changes to the Medicare Benefits Schedule (MBS) – July 2021
- Claiming - checking receipts
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Waiting periods and pre-existing conditions
- What are waiting periods?
- What waiting periods do I have?
- What are the waiting periods for Hospital cover?
- What are the waiting periods for Extras cover?
- What is a pre-existing condition?
- Who determines if my condition is pre-existing?
- Why do I have waiting periods?
- Why do I need to re-serve waiting periods?
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Going to hospital
- What hospital can I go to?
- Why do I have out-of-pocket costs?
- How do I know if I’m covered for my procedure?
- What if my policy has an excess?
- What’s ‘informed financial consent’?
- What is Access Gap cover?
- How do I find a doctor who will use Access Gap?
- What if my doctor won’t treat me with Access Gap cover?
- How is my Hospital claim paid? I haven’t seen a bill or request for payment from the hospital
- How do I claim my doctor’s bills?
- Why have private health insurance?
- Make cover changes
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Manage your cover online
- How can I manage my membership online?
- What can I use Members Online for?
- What can I use the Westfund app for?
- Where can I download the Westfund app?
- What details do I use to login?
- Reset password
- I have an issue with Westfund Online Services. How can I resolve it?
- What’s coming next for self service?
- Service interruption - routine maintenance
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Mental Health
- Does Westfund offer any services to support my mental health?
- What policy do I need to be covered for in-patient psychiatric services in a hospital?
- What is the mental health waiver?
- Am I eligible for the mental health waiver?
- What is the waiting period for Hospital Psychiatric Services?
- Can I claim through Westfund if I'm on a Medicare mental health plan?
- Am I covered for anything under my Extras?
- What is 'Hospital Psychiatric Services'?
- Premium Increase and Benefit Changes 2021
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Westfund Collective
- Why is your health insurance premium going up this year?
- Why private health insurance is the one bill we don’t complain about
- Winner of $10,000 major grant announced
- Record number of grants in Round 1 2020
- Extension of COVID-19 support for members
- Health funds support members through pandemic
- Get the care you need from the comfort of home
- Claiming prescriptions, injections and vaccinations
- Let's get sugar savvy for Dental Health Week
- Community grants boost recognises member milestone
- Community is a priority
- Diabetes Week 2020 | Heads up on Diabetes
- Momentum grows for Community Grants
- The community of the land
- Women in Sport | Episode five: Mackay Lions
- Round two Community Grants recipients announced
- Women in Sport | Episode four: Amanda Ferguson
- Women in Sport | Episode three: Kelsey Richards
- Farming families welcome Westfund
- Women In Sport | Episode Two: Amanda Farrugia
- Women in Sport Series | Episode One: Kezie Apps
- Westfund launch Women in Sport series
- Round one recipients - Moranbah Highlanders
- Inaugural Grant Program Recipients Announced
- Westfund partners with GWS GIANTS
- Tips for picking the right sunglasses
- How to: clean your glasses and sunglasses.
- King Building Grand Opening
- It ain’t weak to speak | LIVIN
- Supporting youth mental health | Headspace
- Member stories | Jessie Bennett
- Wheels in motion at Walkerston BMX
- Recipe | Chickpea coconut curry
- Recipe | Spiced pumpkin soup
- Bridging the gap | Hear our Heart Ear Bus
- Equality on the water | Sailability Townsville
- Making a difference | Maroochy Men’s Shed
- Ian Burnett shares his story
- Spotlight is on speech therapy at Pied Piper
- Gymnastics for all ages | Moranbah Gymnastics
- Life on the land
- Smart Pups changing lives for the better
- A time to thank our volunteers
- Ronald McDonald House
- Oasis Life Lounge
- Heart of Gold
- Rockhampton Riding for the Disabled
- Here for Hearts
- Kelso Indigenous Diabetes Clinic
- Lithgow Area Women’s Shed
- Emerald Rotary | Serving the Community
- Recipe | Zucchini, carrot and feta slice
- Managing Diabetes
- Tax time tips for private health insurance
- Westfund short-listed for prestigious customer service awards
- The simple things robbing you of feeling your best
- Quick blender oat and banana hotcakes
- How to get someone you love to quit smoking
- The simple things that could be standing between you and your family
- Mediterranean tuna and pulse pasta
- Healthier chicken parmigiana with sweet potato mash
- Chocolate raspberry better-for-you brownie
- Drink less, feel better
- Record round for Westfund’s Community Grants
- The lazy person’s guide to weight loss
- Habit-change hacks for a feel-good life
- Keep your smile this Dental Health Week
- Pandemic fatigue: Why you're feeling worn out
- Signs you’re at risk of diabetes (and don’t know it)
- Worth the waist
- Habit change
- Country vs City healthcare
- Privacy Policy
- Feedback
- Campaigns
- Forms and Downloads
- Terms and Conditions
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Newsroom
- Private health insurers pay out record number of high claims
- Tax time is fast approaching
- Members show their trust in Westfund
- Out-of-pocket costs under the microscope
- Healthy partnership grows to new level
- Westfund join forces with Panthers
- Dragons Partner with Westfund
- NRL Cowboys House secure life saving equipment
- Regional access to quality health care.
- Surge in demand for dental and allied health as COVID-19 restrictions ease (1)
- Westfund welcomes two new directors
- Private health insurance customer satisfaction lifts
- APRA report confirms Members Health funds defy industry trends
- Public hospital waits trigger risky 'Buy-Now, Pay-Later' healthcare
- Natural Disaster Financial Hardship suspension
- Voice of the Patient – your voice matters
- Westfund short-listed for prestigious customer service awards
- Westfund partners with LINC to address food insecurity in Lithgow and surrounding communities
- Westfund to return $5.1M to members in extension of COVID-19 Community Support Package
- Westfund short-listed for 2021 Sunshine Coast Business Awards
- Bx Business xCellence Awards
- Feels good to have an award-winning website!