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Help
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Membership 101
- What's the outpatient travel benefit and how is it calculated?
- How do I make a premium payment?
- What’s the cooling off period?
- Where can I view my Policy Summary and other membership details?
- How do I switch to Westfund?
- Changes to the Medicare Benefits Schedule (MBS) – July 2021
- What's the inpatient travel benefit and how is it calculated?
- What are my benefits/waits when transferring from another fund?
- Who is eligible for a concession card discount?
- Who is a dependant?
- What is a Transfer Certificate?
- What is the Westfund Member Giveback?
- What is the Provider of Choice network and why should I use it?
- How do I know what my policy covers me for?
- Spotscreen Frequently Asked Questions
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Waiting periods and pre-existing conditions
- What are waiting periods?
- What waiting periods do I have?
- What are the waiting periods for Hospital cover?
- What are the waiting periods for Extras cover?
- What is a pre-existing condition?
- Who determines if my condition is pre-existing?
- Why do I have waiting periods?
- Why do I need to re-serve waiting periods?
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Going to hospital
- What hospital can I go to?
- Why do I have out-of-pocket costs?
- How do I know if I’m covered for my procedure?
- What if my policy has an excess?
- What’s ‘informed financial consent’?
- What is Access Gap Cover?
- How do I find a doctor who will use Access Gap Cover?
- What if my doctor won’t treat me with Access Gap Cover?
- How is my Hospital account paid? I haven’t seen a bill or request for payment from the hospital
- How do I claim my doctor’s bills?
- Why have private health insurance?
- Make cover changes
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Manage your cover online
- How can I manage my membership online?
- What can I use Members Online for?
- What can I use the Westfund app for?
- Where can I download the Westfund app?
- What details do I use to login?
- Reset password
- I have an issue with Westfund Online Services. How can I resolve it?
- Checking your Extras limits
- How can I add my membership card to my digital wallet?
- What is Multi-Factor Authentication (MFA) and why do I need it to access my online services?
- Now accepting Apple Pay!
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Mental Health
- Does Westfund offer any services to support my mental health?
- What policy do I need to be covered for in-patient psychiatric services in a hospital?
- What is the mental health waiver?
- Am I eligible for the mental health waiver?
- What is the waiting period for Hospital Psychiatric Services?
- Can I claim through Westfund if I'm on a Medicare mental health plan?
- Am I covered for anything under my Extras?
- What is 'Hospital Psychiatric Services'?
- Premium Increase and Benefit Changes
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Making a claim
- How do I make an Extras claim?
- How do I make an Ambulance claim?
- Claiming - checking receipts
- Can I claim from Westfund for Medical Imaging?
- Can I claim for vitamins?
- Can I claim for prescriptions, injections and vaccinations?
- Can I claim for sunglasses?
- Can I claim for health management programs?
- Can I claim on Preventative Health Checks?
- Benefit Changes
- Additional Member Support
- Overseas Visitor Health Cover
- Search
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Westfund Collective
- King Building Grand Opening
- Regional access to quality health care.
- NRL Cowboys House receives a life saving piece of equipment as part of the Here for Hearts Program
- How to: clean your glasses and sunglasses.
- Tips for picking the right sunglasses
- Dragons Partner with Westfund
- Westfund join forces with Panthers
- Healthy partnership grows to new level
- Westfund partners with GWS GIANTS
- Inaugural Grant Program Recipients Announced
- Round one recipients - Moranbah Highlanders
- Managing Diabetes
- Recipe | Zucchini, carrot and feta slice
- Emerald Rotary | Serving the Community
- Lithgow Area Women’s Shed
- Kelso Indigenous Diabetes Clinic
- Here for Hearts
- Rockhampton Riding for the Disabled
- Heart of Gold
- Oasis Life Lounge
- Ronald McDonald House
- Westfund launch Women in Sport series
- Women in Sport Series | Episode One: Kezie Apps
- Women In Sport | Episode Two: Amanda Farrugia
- Women in Sport | Episode three: Kelsey Richards
- Farming families welcome Westfund
- Women in Sport | Episode four: Amanda Ferguson
- Round two Community Grants recipients announced
- Women in Sport | Episode five: Mackay Lions
- A time to thank our volunteers
- Smart Pups changing lives for the better
- Life on the land
- Gymnastics for all ages | Moranbah Gymnastics
- Spotlight is on speech therapy at Pied Piper
- Ian Burnett shares his story
- Making a difference | Maroochy Men’s Shed
- Equality on the water | Sailability Townsville
- Bridging the gap | Hear our Heart Ear Bus
- Recipe | Spiced pumpkin soup
- Recipe | Chickpea coconut curry
- The community of the land
- Wheels in motion at Walkerston BMX
- Member stories | Jessie Bennett
- Supporting youth mental health | Headspace
- APRA report confirms Members Health funds defy industry trends
- Tax time is fast approaching
- It ain’t weak to speak | LIVIN
- Diabetes Week 2020 | Heads up on Diabetes
- Community is a priority
- Record round for Westfund’s Community Grants
- Community grants boost recognises member milestone
- Let's get sugar savvy for Dental Health Week
- Claiming prescriptions, injections and vaccinations
- Get the care you need from the comfort of home
- Health funds support members through pandemic
- Extension of COVID-19 support for members
- Record number of grants in Round 1 2020
- Winner of $10,000 major grant announced
- Momentum grows for Community Grants
- Surge in demand for dental and allied health as COVID-19 restrictions ease
- Westfund expands its Board welcoming two new directors
- Public hospital waits trigger risky 'Buy-Now, Pay-Later' healthcare
- Why is your health insurance premium going up this year?
- Why private health insurance is the one bill we don’t complain about
- Keep your smile this Dental Health Week
- Pandemic fatigue: Why you're feeling worn out
- High blood pressure 101
- Know how Westfund can support your health and wellbeing
- Voice of the Patient – your voice matters
- Foods to boost your mood
- How to exercise if you don't like exercise
- Nervous about using telehealth?
- Looking after yourself, when you’re looking after someone else
- How to connect with your community
- Why are skin checks important?
- Round One 2023 Community Grant Winners
- Privacy Policy
- Feedback
- Forms and Downloads
- Terms and Conditions
- Travel Insurance
- Dependants
- Privacy and Security
- Digital Westfund Membership Card
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Newsroom
- Regional access to quality health care.
- NRL Cowboys House secure life saving equipment
- Dragons Partner with Westfund
- Westfund join forces with Panthers
- Healthy partnership grows to new level
- Out-of-pocket costs under the microscope
- Members show their trust in Westfund
- APRA report confirms Members Health funds defy industry trends
- Tax time is fast approaching
- Diabetes Week 2020 | Heads up on Diabetes
- Get the care you need from the comfort of home
- Private health insurers pay out record number of high claims
- Extension of COVID-19 support for members
- Surge in demand for dental and allied health as COVID-19 restrictions ease (1)
- Westfund welcomes two new directors
- Private health insurance customer satisfaction lifts
- Public hospital waits trigger risky 'Buy-Now, Pay-Later' healthcare
- Voice of the Patient – your voice matters
- Natural Disaster Financial Hardship suspension
- Why is your health insurance premium going up this year?
- Why private health insurance is the one bill we don’t complain about
- Westfund short-listed for prestigious customer service awards
- Westfund partners with LINC to address food insecurity in Lithgow and surrounding communities
- Westfund to return $5.1M to members in extension of COVID-19 Community Support Package
- Feels good to have an award-winning website!
- Bx Business xCellence Awards
- Westfund short-listed for 2021 Sunshine Coast Business Awards
- Feels good to do good – Westfund continues to support LINC with Christmas hamper service
- Westfund Health Insurance steps up again to support members
- Westfund Health Insurance joins forces with the Lithgow Show
- Gold Stars shine in new content series
- Westfund Health Insurance: Supporting the Lithgow Community
- Westfund recognised at 2022 Sunshine Coast Business Awards
- Westfund age extension caring for families
- Westfund’s Community Grants Program making a difference to Australian communities
- Westfund Lithgow Care Centre expands healthcare services to support regional health
- Westfund Health Insurance to return $5.7 million to its members this May
- Westfund boosts grants program for bumper $140,000 funding round
- New dental centre to put smiles on Lithgow community
- Westfund recognised at 2023 Western NSW Regional Business Awards
- Westfund to return up to $6 million to members in August
- Flix and Chill for a good cause
- Notice of change of Auditor
- Westfund launches digital membership cards
- Westfund welcomes two new members to the executive team.
- Shortage of healthcare providers putting regional Australians’ health at risk
- Westfund and OnePointHealth Join Forces to Improve Access to Health Care Services
- Westfund Health Insurance and My Mirror Partner to Provide Affordable Mental Health Services Anywhere in Australia
- Westfund announces Healthy Futures Scholarship program, supporting the next generation of Doctors and Dentists in the regions
- New Westfund Partnership A Game Changer for Expectant Parents - Meet Birth Beat's Innovative Childbirth Education Platform Available Anywhere, Anytime
- Westfund Health Insurance now offers Disability Dependant cover options for families, promoting inclusivity and support
- Westfund introduces Multi-Factor Authentication to its online services
- Westfund Named 2024 Western NSW Business of the Year
- Important update regarding Healthscope hospitals
- Tradition continues with Christmas Giving 2024
- Westfund reaches in-principal agreement with Healthscope
- Westfund gives $200,000 boost to regional communities through Community Grants Program
- Health Co-Op
- Marketplace
- Healthscope updates
- Westfund+